đź“š All Available FAQs
Q: How can I create an account?
Click the Sign Up button on the homepage and fill in your details to register.
Q: Do I need an account to place an order?
You can checkout as a guest, but an account lets you track orders easily.
Q: How do I reset my password?
Click Forgot Password on the login page and follow the email instructions.
Q: How do I update my email address?
You can update it anytime from your account settings page.
Q: How can I change my password?
Go to Account Settings → Security → Change Password.
Q: What should I do if I forgot my username?
Try logging in with your registered email instead of your username.
Q: How do I edit my saved addresses?
Go to the Address Book section of your account to add or edit addresses.
Q: Can I delete my account?
Yes, contact customer support to request permanent account deletion.
Q: How do I unsubscribe from emails?
Click Unsubscribe at the bottom of any promotional email.
Q: How can I track my order?
Once shipped, a tracking link will be sent to your email or SMS.
Q: How long does delivery take?
Standard delivery usually takes 3–7 business days.
Q: Do you offer express shipping?
Yes, express options are available at checkout.
Q: How can I check delivery options for my area?
Enter your postal code on the product page or at checkout.
Q: Do you deliver internationally?
Yes, we ship to many countries; delivery times vary by destination.
Q: Can I change my delivery address after placing an order?
Address changes can be made within one hour by contacting support.
Q: Can I schedule my delivery?
Some carriers allow scheduling; options appear at checkout if available.
Q: What if I miss my delivery?
The courier will attempt re-delivery or leave a pickup notice.
Q: How much is shipping?
Shipping fees depend on your location and selected method.
Q: Do you offer free shipping?
Free shipping is available on qualifying orders above a minimum amount.
Q: Can I pick up my order in store?
Yes, choose “Store Pickup” during checkout if it’s offered in your area.
Q: How do I cancel my order?
You can cancel within one hour of purchase in your order history.
Q: How do I change an order after payment?
Orders can’t be changed once confirmed; you may cancel and reorder.
Q: What happens if my order is delayed?
You’ll receive an update email and a new estimated delivery date.
Q: Can I add items to an existing order?
You’ll need to place a new order for additional items.
Q: How can I return a product?
Submit a return request through the Returns page and follow the steps.
Q: What is your return policy?
Items can be returned within 30 days of delivery if unused and in original packaging.
Q: Do I have to pay for return shipping?
Returns are free for defective items; otherwise, shipping costs may apply.
Q: How long does it take to get a refund?
Refunds are processed within 5–10 business days after we receive your return.
Q: Can I exchange an item?
Yes, exchanges are available for size or color changes depending on stock.
Q: What should I do if I receive the wrong item?
Contact support immediately with photos, and we’ll arrange a replacement.
Q: My item arrived damaged. What should I do?
Send photos to support; we’ll assist with a refund or replacement.
Q: Can I return an item bought on sale?
Yes, unless marked “final sale” on the product page.
Q: How will I know you received my return?
You’ll receive an email confirmation once your return is processed.
Q: What payment methods are accepted?
We accept credit/debit cards, PayPal, and selected digital wallets.
Q: Is it safe to enter my card details online?
Yes, our site uses secure encryption to protect your data.
Q: Can I use multiple payment methods for one order?
No, only one payment method can be used per transaction.
Q: Do you offer cash on delivery?
Cash on delivery is available in select regions.
Q: Can I save my card details for future use?
Yes, you can safely store card details in your account for faster checkout.
Q: Why was my payment declined?
Check that your card details are correct and you have sufficient funds.
Q: How do I use a promo code?
Enter the code in the “Discount Code” box during checkout.
Q: Why isn’t my discount code working?
Ensure the code is valid, not expired, and meets any purchase conditions.
Q: Can I use more than one promo code?
Only one discount code can be applied per order.
Q: Do you offer gift cards?
Yes, digital gift cards can be purchased online in various amounts.
Q: How do I redeem a gift card?
Enter the gift card code at checkout under the payment section.
Q: Can I check my gift card balance?
Yes, use the Gift Card page and enter your card number to check balance.
Q: Can I buy a physical gift card?
Currently, only digital gift cards are available.
Q: How do I earn rewards points?
Create an account and earn points with every purchase.
Q: How can I redeem my points?
Apply points during checkout to receive discounts on your order.
Q: Do my reward points expire?
Points expire 12 months after they are earned.
Q: How can I check my reward balance?
Your rewards balance is visible in your account dashboard.
Q: Do you offer student discounts?
Yes, verified students receive 10% off regular-priced items.
Q: Do you offer senior citizen discounts?
Yes, senior customers can apply for a 10% discount code.
Q: Can I get a military discount?
Military personnel can verify their status to receive special discounts.
Q: Do you offer bulk purchase discounts?
Yes, contact our sales team for bulk order pricing.
Q: How do I find my order number?
Your order number appears in your confirmation email and order history.
Q: Can I get an invoice for my purchase?
Yes, invoices can be downloaded from your order history.
Q: Can I view my order history?
Log in and go to My Orders to see all past and current purchases.
Q: What should I do if I didn’t receive a confirmation email?
Check your spam folder or contact support for confirmation.
Q: How do I contact customer service?
Use our live chat, email, or contact form on the website.
Q: What are your customer support hours?
Our team is available Monday–Friday, 9 AM to 6 PM.
Q: How long does it take to get a reply from support?
We usually respond within 24 hours on business days.
Q: Can I leave feedback about your service?
Yes, use the Feedback form under the Help section.
Q: Do you have a live chat option?
Yes, live chat is available on weekdays during business hours.
Q: Do you have a mobile app?
Yes, you can download it from the App Store or Google Play.
Q: Can I use the same login for the website and app?
Yes, your account works across both platforms.
Q: How can I check product availability?
The stock status is displayed on each product page.
Q: What does “Out of Stock” mean?
It means the item is temporarily unavailable.
Q: Can I get notified when an item is back in stock?
Yes, click “Notify Me” on the product page to receive an email alert.
Q: Do you sell gift wrapping?
Yes, you can add gift wrapping at checkout for a small fee.
Q: Can I include a gift message?
Yes, add a personal message during checkout.
Q: How do I know if an item is authentic?
We guarantee all products sold are 100% genuine.
Q: Do you sell refurbished items?
No, we only sell new products unless stated otherwise.
Q: Are your prices inclusive of tax?
Yes, prices shown include applicable taxes.
Q: Will I receive a tax invoice?
Yes, a tax invoice is emailed once your order is shipped.
Q: Do prices change often?
Prices may vary due to promotions or supplier changes.
Q: Can I request a price match?
We don’t offer price matching at this time.
Q: How can I leave a product review?
After delivery, you’ll receive an email invitation to review your purchase.
Q: Can I upload a photo with my review?
Yes, you can add images to your product reviews.
Q: How do I report a fake review?
Click “Report” next to the review and our team will investigate.
Q: What if a product I want is discontinued?
You can check for similar items using our “Related Products” section.
Q: Do you offer installment payments?
Yes, you can pay in monthly installments through select payment partners.
Q: Can I pay using PayPal?
Yes, PayPal is accepted at checkout.
Q: Do you support Apple Pay or Google Pay?
Yes, both options are supported for compatible devices.
Q: Can I update my payment information?
You can edit saved cards anytime in your account settings.
Q: What currency will I be charged in?
Charges are processed in the local currency shown at checkout.
Q: How do I change my preferred currency?
Use the currency selector at the bottom of the site.
Q: Can I get a price quote for a large order?
Yes, contact our sales team for a custom quote.
Q: Do you offer financing?
Financing is available through our payment partners at checkout.
Q: Can I track my package in real time?
Yes, tracking updates are available through the courier’s link.
Q: How can I request faster shipping after ordering?
Contact support as soon as possible; we’ll check if changes are possible.
Q: What if my package is lost in transit?
Contact support, and we’ll assist in tracing or replacing the order.
Q: Why does my order have multiple tracking numbers?
Your items may ship from different warehouses.
Q: Can I combine multiple orders into one shipment?
Orders placed separately cannot be merged.
Q: How do I print a return label?
After your return is approved, a label is emailed to you.
Q: What packaging should I use for returns?
Use the original packaging or secure the item safely for shipping.
Q: Can I track my return shipment?
Yes, tracking details are included with your return label.
Q: Will I get a confirmation when my refund is issued?
Yes, an email is sent once your refund has been processed.
Q: What should I do if I was overcharged?
Contact support with your order number for assistance.
Q: Can I split my order into multiple deliveries?
Some large orders may be shipped in multiple packages automatically.
Q: Do you offer subscription services?
Yes, you can subscribe for automatic reorders on select products.
Q: How can I manage my subscriptions?
Go to your account dashboard and select “Manage Subscriptions” to pause or cancel.
Q: Can I change the delivery frequency of my subscription?
Yes, you can update frequency and quantity anytime from your subscription settings.
Q: Do subscription items qualify for discounts?
Subscription discounts apply automatically to eligible products.
Q: Can I skip a subscription shipment?
Yes, click “Skip Next Shipment” in your account settings.
Q: How do I update my billing address?
You can edit your billing address in your account’s Payment Information section.
Q: What happens if my payment fails?
You’ll be notified by email and asked to update your payment details.
Q: Do you send payment reminders?
Yes, we send reminders before subscription renewals or delayed payments.
Q: How do I add a new shipping address?
You can add a new address under your saved addresses before checkout.
Q: Can I delete old payment methods?
Yes, you can remove saved cards from your account settings anytime.
Q: What if I receive duplicate charges?
Contact support with your transaction details to resolve the issue.
Q: Can I use store credit to pay for an order?
Yes, store credit is automatically applied during checkout if available.
Q: How do I check my store credit balance?
You can view it in your account wallet or checkout summary.
Q: Can store credit and a discount code be used together?
Yes, store credit can be combined with one discount code.
Q: Do you offer price adjustments if an item goes on sale after purchase?
Price adjustments are not available after an order is placed.
Q: What is your warranty policy?
Most items include a 1-year manufacturer warranty unless stated otherwise.
Q: How do I make a warranty claim?
Contact customer support with your order details and proof of issue.
Q: Are accessories covered under warranty?
Yes, if they are included in the manufacturer’s warranty terms.
Q: How can I find the right size?
Check the size chart on each product page before purchasing.
Q: What if I’m between two sizes?
We recommend sizing up for comfort unless noted otherwise.
Q: Do you offer alterations?
We currently don’t offer alteration services.
Q: Can I personalize my order?
Some items can be customized; look for the “Personalize” option on the product page.
Q: How long does personalization take?
Personalized items may take 3–5 extra business days to process.
Q: Can I return a personalized item?
Personalized items are non-returnable unless damaged or incorrect.
Q: Do you offer gift wrapping for all products?
Yes, except for oversized or fragile items.
Q: How do I contact the seller for product questions?
Use the “Ask a Question” button on the product page.
Q: Can I see customer photos of a product?
Yes, customer photos appear in the product review section.
Q: How often do you add new products?
New items are added weekly to our online catalog.
Q: Can I request a product that’s not available?
You can submit product requests using the feedback form.
Q: Are all items listed available for immediate shipping?
Most are, but pre-order items will show estimated delivery dates.
Q: What are pre-order items?
Pre-orders let you reserve upcoming items before they are released.
Q: When will I be charged for a pre-order?
Payment is taken at checkout to secure your order.
Q: Can I cancel a pre-order?
Yes, you can cancel before the item ships.
Q: Will I be notified when my pre-order ships?
Yes, you’ll receive a shipping confirmation once it’s dispatched.
Q: What if my pre-order gets delayed?
We’ll notify you via email with an updated release date.
Q: Can I apply a promo code to pre-orders?
Some pre-orders are excluded from promotions.
Q: How do I update my communication preferences?
Log in and manage your notification settings in your profile.
Q: Can I opt out of marketing emails?
Yes, use the unsubscribe link at the bottom of any email.
Q: Will I still receive order updates if I unsubscribe from emails?
Yes, you’ll continue to receive essential order notifications.
Q: Do you offer SMS order updates?
Yes, you can enable SMS notifications at checkout.
Q: Can I change my preferred communication method?
Yes, update it anytime in your account settings.
Q: Do you sell environmentally friendly products?
Yes, we feature eco-friendly and sustainable product lines.
Q: How can I filter for eco-friendly products?
Use the “Sustainability” filter when browsing categories.
Q: Do you use recyclable packaging?
Yes, most packaging materials are 100% recyclable.
Q: How can I recycle the packaging?
Check your local recycling guidelines for appropriate disposal.
Q: Do you donate returned items?
Items in good condition may be donated through our recycling partners.
Q: Can I get a tax refund on international orders?
You may be eligible depending on your country’s import tax policies.
Q: Will I be charged customs duties?
Customs duties depend on your destination country’s regulations.
Q: How can I estimate customs fees?
Fees vary, but estimates appear at checkout for many destinations.
Q: Can I prepay customs fees?
Yes, some countries support prepaid duties during checkout.
Q: What happens if I refuse to pay customs charges?
The order may be returned, and shipping fees could be deducted from your refund.
Q: Do you ship to PO boxes?
We can deliver to PO boxes for standard mail shipments only.
Q: Can I request a specific courier?
Couriers are automatically selected based on your location.
Q: Do you deliver on weekends?
Weekend delivery is available in select areas.
Q: Can I change the delivery date?
Some couriers allow changes via their tracking portal.
Q: What if I entered the wrong address?
Contact customer service immediately to update it.
Q: Do you ship to multiple addresses in one order?
No, each order can only have one delivery address.
Q: How can I contact the courier?
Use the contact information provided in your shipment tracking email.
Q: Do you charge handling fees?
No, we don’t charge extra handling fees beyond shipping costs.
Q: Can I delay my order shipment?
Contact support; we’ll check if your request can be accommodated.
Q: What is “order processing time”?
It’s the time needed to prepare and package your order before shipping.
Q: Can I get an update if my package is delayed?
Yes, updates are sent automatically via email or SMS.
Q: Do you guarantee delivery times?
We aim to deliver within the estimated timeframe but can’t guarantee exact dates.
Q: What if my order status hasn’t updated for days?
Contact support; we’ll check with the courier on your behalf.
Q: How can I report a missing item from my order?
Contact support within 48 hours of delivery with your order number.
Q: Do you charge restocking fees for returns?
No, we don’t charge restocking fees.
Q: Can I return multiple items in one package?
Yes, include all approved items with their labels inside one box.
Q: Can I get a replacement instead of a refund?
Yes, you can choose a replacement when submitting your return request.
Q: What if I used a gift card for my purchase?
Refunds will be issued back to the same gift card balance.
Q: Can I return an item purchased with a promo code?
Yes, but your refund will reflect the discounted price.
Q: What if I lost my return label?
Contact support to receive a new label.
Q: Do I need to include the original invoice with my return?
Yes, include a copy of the invoice or order number inside the package.
Q: How do I contact you about technical issues?
Use the “Report a Problem” form under the Help section.
Q: The website isn’t loading. What should I do?
Try clearing your browser cache or using a different browser.
Q: I can’t log in. What might be wrong?
Double-check your email and password or reset your password.
Q: How can I update my app?
Check your device’s app store for available updates.
Q: Can I access my account from multiple devices?
Yes, you can log in from any device with your credentials.
Q: Are my personal details secure?
Yes, we use encryption and never share your data with third parties.
Q: How can I delete my browsing history on the website?
Clear cookies in your browser settings to remove browsing history.
Q: Do you share my email with third parties?
No, your personal data is protected under our privacy policy.
Q: How can I view your privacy policy?
You can find it at the bottom of every page under “Privacy Policy.”
Q: Do you have an affiliate program?
Yes, affiliates can earn commissions by promoting our products.
Q: How can I join the affiliate program?
Apply online via the Affiliate Program page and wait for approval.
Q: How are affiliate commissions paid?
Payments are issued monthly via PayPal or bank transfer.
Q: Can influencers collaborate with your store?
Yes, reach out through our Partnership Inquiry form.
Q: Do you have a newsletter?
Yes, subscribe to stay updated on sales and new arrivals.
Q: How often do you send newsletters?
We typically send one to two newsletters per week.
Q: Can I pause newsletter emails temporarily?
Yes, you can adjust email frequency in your account settings.
Q: Do you have physical stores?
Some items are available in our partner retail locations.
Q: How can I find a nearby store?
Use the Store Locator tool on our website.
Q: Can I return online purchases in store?
Yes, show your order confirmation at the counter for returns.
Q: Can I buy online and collect in store?
Yes, select “Click & Collect” at checkout if available.
Q: How will I know when my in-store pickup is ready?
You’ll receive a confirmation email once it’s available for collection.
Q: Do I need ID for store pickup?
Yes, bring a valid photo ID and your order confirmation.
Q: How long will my pickup order be held?
Orders are held for 7 days before being canceled.
Q: Can someone else collect my order?
Yes, provide their name during checkout or contact support to authorize.
Q: What happens if I miss the pickup window?
The order will be canceled and refunded after the holding period.
Q: Do you offer customer loyalty rewards?
Yes, members earn points and perks for every purchase.
Q: How do I check my loyalty status?
Log into your account and view your rewards dashboard.
Q: How do I refer a friend?
Use your referral link from your account to share with friends.
Q: What do I earn for referring friends?
You and your friend both receive a discount after their first purchase.